Case Study: West Chester University achieves faster 911 response times with Avaya E911 solution

West Chester University - Customer Case Study

West Chester University, the largest campus in Pennsylvania’s state system with over 16,000 students, faced rising safety pressures from growing enrollment and a denser, more mobile IP-phone environment. Campus dispatchers lacked reliable location identifiers for 911 calls, slowing response times and complicating emergency handling.

WCU deployed Avaya Communication Server 1000 with Conveyant Sentry E911 to automatically populate precise location data (down to room level), update locations when VoIP phones move, and alert IT to changes. The result was much faster, more accurate dispatch — officers arriving in 2–3 minutes in tested incidents versus 15+ minutes previously — improving overall campus safety and dispatcher efficiency.

West Chester University

John Dispaldo

Emergency Management and Electronics Security Manager