Case Study: Special D Events achieves reliable, scalable communications and cost savings with Avaya IP Office

Fast-growing Corporate Events Company Turns to Avaya to Solve Its Communications Woes

Special D Events, a fast-growing corporate event planning firm near Detroit, had doubled its staff in three years but was held back by a poor internet telephony system that dropped calls and made the company appear unprofessional during high-pressure, last-minute event work. Office manager Holly Pangrcic and staff needed a reliable, business-grade communications solution to support client calls, conferencing and mobile connectivity.

The company implemented Avaya IP Office, which delivered seamless installation, reliable calling and built-in conferencing, eliminating a third-party service and cutting costs. Features like mobile twinning and call park improved responsiveness at events, management found the system easy to maintain, and the platform’s scalability and planned mobile and video options position Special D to support continued growth and better client service.

Special D Events

Holly Pangrcic

Office Manager