Case Study: NHS Greater Glasgow and Clyde achieves improved patient experience and staff mobility with Avaya Aura platform

At the Heart of Scotland’s Newest Hospitals Improving the Patient Experience

NHS Greater Glasgow and Clyde modernized communications for Glasgow’s Queen Elizabeth University Hospital and the adjoining Royal Hospital for Children—one of the UK’s largest acute-care sites with more than 1,100 beds and some 6,000 phone extensions. Facing the challenge of improving patient experience across a vast campus while protecting prior investments and proving strong ROI, the board sought a scalable, mobile-first approach to keep clinicians connected and reduce missed calls and delays in care.

Working with BT and Avaya, NHSGGC deployed an Avaya Aura IP platform with one-number portability, presence/instant messaging, survivable edge gateways and wireless handsets, enabling clinicians to “carry their extension in their pocket.” The rollout delivered an IP-based environment that supports the large hospital footprint, improved nursing mobility and collaboration, sped patient transfers and diagnostics, and produced converged-IP best practices that can be applied across NHSGGC’s wider estate.

NHS Greater Glasgow And Clyde

Karen McSweeney

Telecommunications General Manager