Case Study: Allo Taxi achieves growing market share and superior customer experience with Avaya IP Office

Allo Taxi Commands Growing Market Share with Focus On Customer Experience

Allo Transport (Allo Taxi) is a leading Lebanese ground-transport provider with over 500 vehicles and a growing 30–40% share of the market. The company struggled with an aging telephony system that delivered inconsistent call quality, poor inbound call routing, and limited monitoring and reporting, preventing accurate measurement and management of customer service.

Allo implemented Avaya IP Office and Avaya IP Office Contact Centre with customer screen pop‑up integration, delivered and supported by Tetracom. The solution provided scalable, flexible IP telephony, intelligent call routing, live reporting and call-history screen pops that speed dispatch and improve first-contact resolution. As a result Allo achieved better call quality, richer monitoring and analytics, higher customer satisfaction and retained market share while gaining the ability to scale across sites.

Allo Taxi

Raja Kurban

Managing Director