Case Study: Hotel Primus Valencia achieves reliable, cost-saving IP telephony with Avaya IP Office

Hotel Primus Valencia Upgrades Their Communication System with Avaya

Hotel Primus Valencia is a 4‑star, 262‑room hotel near the City of Arts and Sciences and the Turia Gardens that needed to modernize an obsolete Ericsson switchboard which had high maintenance costs and offered limited services. Management sought improved reliability and a higher communication standard to better serve guests and staff.

Business partner Leader Redes y Comunicaciones implemented an Avaya IP Office platform, integrated Wi‑Fi with the hotel PMS, and linked the new Avaya system to the existing Ericsson switchboard for a phased migration to full IP telephony. The upgrade lowered costs, boosted functionality and reliability, allowed future expansion (including IP phones in rooms), and delivered scalable unified communications backed by Avaya.

Primus Valencia

Carlos Selva

Director