Case Study: Trust Security & Fire Watch achieves 30% business growth and 24/7 call reliability with Avaya IP Office

Reliable, full-featured VOIP Solution gives Trust Security & Fire Watch a Competitive Advantage

Trust Security & Fire Watch is a Maryland-based, family-owned security firm that grew from a single short-term contract to nearly 100 employees across three offices, offering armed and unarmed services throughout the DC–Baltimore area. Its competitive edge depends on answering customer calls 24/7, but the company struggled with an unreliable, hard-to-manage VoIP system that produced “phantom” calls, poor support, and a cumbersome process for forwarding calls to rotating after‑hours managers.

Trust Security replaced that system with Avaya Powered by IP Office, installed by DVX, giving them dependable call routing, easy scheduling for on‑call staff, and single‑call support. The solution boosted reliability and safety for officers, required little maintenance, and helped drive a 30% increase in business by capturing lucrative after‑hours jobs; it’s also scalable to support significant future growth.

Trust Security & Fire Watch

Rudo Robinson

Vice President