Case Study: Selectour Bleu Voyages achieves consolidated communications across 40 sites with Avaya IP Office

Selectour Bleu Voyages Chooses IP Office to Consolidate Communication Systems at 40 Sites

Selectour Bleu Voyages is a French family travel company operating 30 retail agencies and 10 B2B business centers (about 290 staff) across 40 sites. Facing intense online competition and changing customer expectations, the group lacked basic telephony functionality—call analytics, multi‑channel reporting and integration between phone and computer systems—which hindered its ability to deliver the real‑time data and personalized service business clients demand.

Working with partner 5IS, Bleu Voyages deployed Avaya IP Office (and IP Office Contact Center) in phased pilot rollouts, centralized on a virtual server to maintain service during installation. The solution synchronized phones with IT systems, consolidated communications across all sites, improved security and lowered costs, delivered real‑time multimedia statistics to meet AFNOR requirements, and enabled a smooth, incremental user transition.

Selectour Bleu Voyages

Jean-Pierre Lorente

General Director of Group Travel