Case Study: Bürosysteme Petric achieves 100% customer satisfaction and new business growth with Avaya IP Office

Bürosysteme Petric Boosts Customer Satisfaction and New Business With Avaya Communications Solution

Bürosysteme Petric is a Graz-based provider of print and document solutions and Austria’s only Xerox Platinum Partner, serving over 1,500 customers. Rapid growth and heavy call volumes left staff struggling to process enquiries in order, so the company sought a scalable, failsafe helpdesk that would ensure 24/7 customer reachability, reduce manual workload and keep costs predictable.

Working with Avaya partner Voicenet.at, Petric implemented the Avaya IP Office platform (with SIP trunks, Voicemail Pro on a VMware server and 9600 series IP phones) in August 2016, installed in parallel to avoid disruption. The new system cut travel time and costs by up to 30%, eliminated missed calls, improved response times and employee productivity, and delivered higher customer satisfaction (company reports a perceived 100% satisfaction), with an expected payback in 6–12 months and stronger new-business growth.

Bürosysteme Petric

Stefan Petric

Owner and Managing Director