Case Study: South Monterey County Joint Union High School District achieves reliable, integrated communications and improved campus safety with Avaya IP Office

South Monterey County Joint Union High School District Tackles Reliability, Safety Issues

South Monterey County Joint Union High School District (four schools serving about 2,500 students and 120 staff) faced unreliable phone systems, recurring voicemail failures, limited mobility for staff, and inadequate campus safety integrations that hindered communication with families and emergency responders.

The district deployed Avaya IP Office across all sites—including ~200 Avaya 9600‑series IP phones, Avaya Voicemail Pro and an integrated third‑party E911 solution—implemented with support from VOX Network Solutions. The upgrade delivered reliable, full‑featured communications with caller ID, mobile twinning and wireless headsets, fixed voicemail issues, faster direct extension dialing, immediate 911 caller location, and measurable gains in staff productivity, community access and campus safety.

South Monterey County

Christina Jimenez

Senior Director of Technology