Case Study: Major Railroad achieves faster troubleshooting and reduced downtime with Avaya

Major Railroad runs more reliably with Avaya

A major U.S. railroad with thousands of employees across 115 offices — many in very remote, hard-to-reach locations — struggled to keep up with rapidly changing technology and to respond quickly when hardware failed. The company’s centralized IT team could not always get to distant sites fast enough, putting critical communications and operations at risk.

By partnering with Avaya for EXPERT Systems alarm monitoring, remote and onsite support, a single point of contact and Release Management for updates, the railroad gained proactive diagnostics, fast remediation and scheduled upgrades without constant internal oversight. Avaya’s 24/7 monitoring and designated support team often catch issues before customers notice and reach remote sites faster (in one case arriving a day sooner after a lightning strike), reducing downtime, lowering the need for around‑the‑clock internal staffing and improving overall reliability.