Case Study: Sushi Tei achieves modern, scalable communications and improved customer experience with Avaya IP Office

Sushi Tei Brings Great Food and Awesome Customer Experience to the Table

Sushi Tei, a Singapore-founded Japanese restaurant chain expanding across Asia, needed to modernize its communications to support growth and deliver consistent customer service. Its aging analog phone system struggled with high call volumes, multi-continent staff (about 600 employees), BYOD security and bandwidth needs, and the ability to integrate with an outsourced CRM or support a future multichannel strategy while controlling call-handling costs.

Sushi Tei implemented Avaya IP Office with SIP trunks, IVR, Session Border Controller, data switches and conference phones, adding mobility and BYOD capabilities and a direct CRM link. The new platform automated nearly half of incoming calls, improved scalability and reliability, streamlined operations, enhanced employee productivity and customer experience, and reduced costs while providing a secure, growth-ready communications foundation.

Sushi Tei

Janice Lee

Assistant Director, Finance and Admin