Case Study: Golden Crest Assisted Living achieves reliable emergency communications and $700/month cost savings with Avaya IP Office Hybrid Cloud

Maryland Assisted Living Facility Benefits from IP Office Cloud

Golden Crest Assisted Living is a family‑owned facility in rural Carroll County, Maryland, operating five small, home‑like houses with about 70 staff. Because the homes are dispersed and local telecom infrastructure is limited, Golden Crest struggled to get the circuits and bandwidth needed to support reliable voice and data across the sites, leaving staff with fragmented communications and constrained tools.

Working with Avaya partner Data Voice eXchange, Golden Crest deployed a Powered by Avaya IP Office hybrid cloud solution that leveraged its existing IP Office investment. The mix of cloud services, point‑to‑point WLAN links and mobile twinning delivered crystal‑clear, dependable voice for emergencies, eliminated a second T1 (about $700/month saved), reduced Internet strain and gave staff seamless, cost‑effective connectivity — with plans to roll out more IP Office features to boost efficiency.

GoldenCrest Assisted Living

Bob Meekins

Chief Executive Officer