ACI Worldwide B2B Case Studies & Customer Successes

ACI Worldwide, the Universal Payments (UP) company, powers electronic payments for more than 5,100 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries, as well as thousands of global merchants, rely on ACI to execute $14 trillion each day in payments and securities. In addition, a myriad of organizations utilize their electronic bill presentment and payment services. Through their comprehensive suite of software solutions delivered on customers’ premises or through ACI’s private cloud, they provide real-time, immediate payments capabilities and enable the industry’s most complete omni-channel payments experience.

Simplifying the payments process for staff and offering more flexibility for students

A.T. Still University

Andy Thompson

Controller, Financial Reporting

Absa Bank Brings Mobile Banking to the Masses

ABSA Bank

Rafick Cassim

Business Manager Self Service

Alto Global Processing

How Auchan Retail Keeps Its Payments Fresh and Future-Ready

Auchan Retail

Xavier Foure

Head of Payments

Auto Lender Wins over Customers with Debit Card Payments

Auto Lender Bank

Banca Sella Drives Innovation with ACI Solutions

Banca Sella

Riccardo Frigeni

Banca Sella

ACI® Issuing™ Solution Modernizes Payment Capabilities for Bank of Abyssinia

Bank of Abyssinia

ACI Self-Service Banking solutions at Bank of Blue Valley

Bank of Blue valley

Sheila Stratton

Vice President, eBusiness Solutions and Cashier

Bank of New Zealand Addresses the Issue of Counterfeit Cards

Bank of New Zealand

Steven Mockett

Chief Operating Officer

How BCU Collected More Than $1 Million in PastDue Payments

Baxter Credit Union

Eric Goscicki

Senior Manager, Digital Product Management

Blue Cross Blue Shield of Michigan Talks Meeting Member Demands in Healthcare

Blue Cross Blue Shield of Michigan

Faran Farooqi

Strategic Capability Implementation and Operations

Finance Director

Coast Capital Savings Fighting Financial Crime with an Enterprise Solution

Coast Capital Savings

Marc Trepanier

Manager of Fraud Prevention

Conductor Enters Acquiring Processing Market with Cloud-Enabled Solutions

Conductor

Antonio Soares

Chief Executive Officer

Credit Union Loan Source Modernizes Its Auto Loan Payments Experience

Credit Union Loan Source

RuthAnn Riggs

Chief Operating Officer

Reducing Risk and Supporting Customer Service at Crew Clothing

Crew Clothing

Jeff Jefferson

Crew Clothing

Dock A Leading Payments Platform Company Successfully Expands Into the Latin American Acquiring Market

Dock

Antonio Soares

Chief Executive Officer

European-Based Banking Institution - Customer Case Study

European-Based Banking Institution

Federal Bank Works to Transform Payments in India

Federal Bank

T S Jagadeesan

Chief General Manager

Federal Bank of India Improves Fraud Mitigation

Federal Bank

Prognosis Helps Fifth Third Processing Solutions Unlock The Value of its Information

Fifth Third Processing Solutions

Michael Crispyn

Vice President Information Technology

Finish Line - Customer Case Study

Finish Line

Al Goizueta

Vice President of Customer Care

CEO

Georgia United Credit Union Increases Satisfaction with Expanded Payment Options

Georgia United Credit Union

Eric Jenkins

Chief Deposit Services Officer

Giant Eagle Soars with ACI® Omni-Commerce™ Solution

Giant Eagle

Jon Fischer

Senior Project Manager

Global Bank - Customer Case Study

Global Bank

Global Fashion Retailer Saves Millions With ACI® Chargeback Indemnification™ , Part of the ACI Fraud Management™ Solution

Global Fashion Retailer

Personalized Service Helps Hancock Bank Customize Risk Management and Decrease False Positives

Hancock Bank

Kristi Estay

AVP Check Card Supervisor

HDFC Transforms Customer Experience at the ATM

HDFC Bank

Heartland Bank Drives Savings and Customer Loyalty with Online Marketing Strategy

Heartland Bank

G. Scott McComb

President and CEO

Horizon Increases Members 400% with New Insurance Payments System

Horizon Healthcare Services

William Wolfe

Director of Billing, Enrollment and Implementation

HSBC Bank UK Creates a Highly Customized System

HSBC Bank

Anton Godfrey

Systems Specialist

HyVee drives retail success with ACI Software

Hy-Vee, Inc.

Mike Skokan

Assistant Vice President of Financial Reporting

Hy-Vee, Inc Gains In-House Command of Transaction Processing

Hy-Vee, Inc.

John Briggs

Senior Vice President Chief Financial Officer and Treasurer

Easy Payments Pay Off for Indiana Farm Bureau

Indiana Farm Bureau Insurance

Serita Kent

Manager of Payment Processing

Indiana Wesleyan University saves hundreds of thousands of dollars with ACI Worldwide

Indiana Wesleyan University

Zach Whitesel

Assistant Controller and Director of Cash

ING Banking at Web Scale with ACI BASE24-eps

ING

Dai Dekker

IT Manager Responsible for Cards

John Lewis Partnership Delivers Frictionless, Secure Checkout Experience for Customers

John Lewis Partnership

Katy Coull

Partner and Payment Fraud Manager

How KTC leveraged AI for precise fraud management

KTC

Rywin Voravongsatit

Vice President - Head of Operations Control

Director of Enterprise Applications

Moneris Solutions Reducing Operating Costs and Improving Service with ACI

Moneris

Jim Baumgartner

President and CEO

Monroe County Water Authority Gives 200,000 Customers Easy Pay Option

Monroe County Water Authority

National Australia Bank Foils Fraudsters with ACI Proactive Risk Manager

National Australia Bank

Brett Small

Head of Consumer Banking Fraud

Nationwide Building Society achieves market leading fraud reduction

Nationwide

Northwood University - Customer Case Study

Northwood University

Theresa Dennings

Associate Director of Systems and Programming

Driving Self-Service and a Seamless Customer Experience With ACI® Walletron™ , Part of the ACI Speedpay® Solution

Octane

Rob Nightingale

Product Manager

Ohio Mutual Insurance Raises Billing Satisfaction

Ohio Mutual Insurance Group

Chuck Easum

Controller

Oklahoma Wesleyan University Transforms Its Payments Experience in 60 Days

Oklahoma Wesleyan University

Alexander Johnson

Portal & Mobile Functional Administrator

OTP Bank uses mobile alerting to drive down fraud rates and increase customer engagement

OTP Bank

Ákos Takáts

CEO and Head of the IT

Doing Payments Better, Quicker and at Scale

Paystrax

Bjarni Þór Sigurðsson

Chief Commercial Officer

Facilitating Cross-Border Expansion with Open Payments Architecture

Peach Payments

Rahul Jain

Co-founder

Petrol Pumps and Convenience Store - Customer Case Study

Petrol Pumps and Convenience Store

Pick N Pay Boosts Online Sales by 30% With Click and Collect

Pick n Pay

Jason Peisl

Group Solutions Architect

Open Technology at the Core of Global Payments

Planet Payment

Paul Levine

President

Rabobank Uses Prognosis to Monitor 24/7 Transactions

Rabobank

Exploring the Future of Payments Collections in Auto-Finance with SAFCO

SAFCo

Gary Stein

Chief Financial Officer

A family business grows into a sporting giant

Scheels

Marc Windahl

Vice President

Shasta College Achieves Nacha and PCI Compliance in Just Three Weeks With ACI Worldwide

Shasta College

Becky McCall

Associate Vice President of Information Services & Technology

Sheetz Convenience-Stores Drive Transactions with ACI Retail Commerce Server

Sheetz

Rich Steckroth

Manager of Business Development and eCommerce

State Bank of India Manages Nation’s Largest ATM Network

State Bank of India

Ramanathan

State Bank of India

Sps Maintains Customer Service-Level Goals with Prognosis for Postilion

Strategic Payments Services

Henry Wright

Senior Business Analyst

Director

The BENEFIT Company brings online payments to Bahrain

The BENEFIT Company

Yousif Alnefaiei

Asst. General Manager for Business Development

Delivering Big Bank Features with Local Bank Service

The Palmetto Bank

Mark Terry

Chief Information Officer

Tompkins Financial Corporation Tompkins Improves Online Banking Up-Time with Move to the ACI Data Center

Tompkins Financial

Joe Macrina

AVP, Internet Banking Manager

System Director – Patient Revenue Cycle

Union Bank of India Delivers Remittances at ATMs

Union Bank of India

Lalit Sinha

General Manager

Customer Empowerment Through Banking Innovation

Union Bank of India

M. V. Nair

Chairman and Managing Director

How Campus Payment Systems Can Improve Student Satisfaction by 25%

Ursinus College

Ellen Curcio

Ursinus College

Enhancing Convenience and Choice for the Utility Customer

Washington Gas Company

Michael Bell

Section Leader, Customer Credit Services

Delivering on Emerging Payment Technologies

Wendy's

Westpac New Zealand gets proactive in the fight against Fraud

Westpac

Patrick Cattermole

Manager of the Card Fraud Team

Westpac New Zealand Prepares for Real-Time Payments

Westpac

Dawie Olivier

General Manager Enterprise Transformation Services

How ACI Automated Dispute Manager is helping Woodforest continue to grow

Woodforest National Bank

Andrew M. Paur

Executive Vice President & Corporate Operations Officer

ACI Provides Hosted Payments Solution for One of the World’s Largest Retailers

World’s Largest Quick-service Restaurant

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ACI Worldwide B2B Case Studies & Customer Successes

Case Studies

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