ACI Worldwide B2B Case Studies & Customer Successes

A.T. Still University achieves streamlined, real-time tuition posting and flexible payment plans with ACI Worldwide

A.T. Still University

Andy Thompson

Controller, Financial Reporting

Absa Bank expands secure mobile payments nationwide with ACI Worldwide's CashSend

ABSA Bank

Rafick Cassim

Business Manager Self Service

Aegean Airlines achieves 97% fraud denial, €3M in savings and secure international sales with ACI Worldwide

Aegean Airlines

Akron Utilities achieves 6% increase in electronic payments and 20% reduction in walk‑in payments with ACI Worldwide

Akron Utilities

Alto Global Processing achieves 12% higher conversion and seamless European expansion with ACI Worldwide’s Secure eCommerce

Alto Global Processing

Luca Bizzotto

Alto Global Processing

Auchan Retail achieves frictionless, future-ready omnichannel payments with ACI Worldwide

Auchan Retail

Xavier Foure

Head of Payments

Auto Lender Bank achieves increased collections and fewer payment errors with ACI Worldwide UP® Bill Payment™ solutions

Auto Lender Bank

Banca Sella achieves operational resilience and advanced fraud protection with ACI Worldwide

Banca Sella

Riccardo Frigeni

Banca Sella

Bank of Abyssinia achieves rapid, scalable, secure payments modernization with ACI Worldwide's Issuing solution

Bank of Abyssinia

Bank of Blue Valley achieves enhanced online and business self-service with ACI Worldwide

Bank of Blue valley

Sheila Stratton

Vice President, eBusiness Solutions and Cashier

Bank of New Zealand achieves 75% drop in counterfeit card fraud with ACI Worldwide's Proactive Risk Manager

Bank of New Zealand

Steven Mockett

Chief Operating Officer

Baxter Credit Union collects $1.1M+ in past‑due payments and avoids new hires with ACI Worldwide's Virtual Collection Agent

Baxter Credit Union

Eric Goscicki

Senior Manager, Digital Product Management

Blue Cross Blue Shield of Michigan achieves omni-channel payments, improved member experience and 10-month ROI with ACI Worldwide

Blue Cross Blue Shield of Michigan

Faran Farooqi

Strategic Capability Implementation and Operations

Expanding Into the Acquiring Market Through a Multi-Cloud Approach

C6 Bank

Canada’s Leading Bank achieves 84% fewer fraud alerts and 50% reduction in monitoring resources with ACI Worldwide’s Proactive Risk Manager

Canada’s Leading Bank

Cinemex increases ticket and concession sales and improves customer service with ACI Worldwide Retail Commerce Server

Cinemex

Jesús Paz

Finance Director

Coast Capital Savings achieves over 43% reduction in debit fraud losses with ACI Worldwide's Proactive Risk Manager

Coast Capital Savings

Marc Trepanier

Manager of Fraud Prevention

Conductor achieves entry into the acquiring processing market with ACI Worldwide cloud-enabled payments and fraud solutions

Conductor

Antonio Soares

Chief Executive Officer

Credit Union Loan Source achieves 20% reduction in inbound call volume and 30% mobile payment adoption with ACI Worldwide (ACI Speedpay)

Credit Union Loan Source

RuthAnn Riggs

Chief Operating Officer

Crew Clothing achieves dramatically reduced chargebacks and order denials with ACI Worldwide's ReD Shield

Crew Clothing

Jeff Jefferson

Crew Clothing

Dock (leading card issuing and BaaS platform) achieves rapid Latin American acquiring market entry with ACI Worldwide

Dock

Antonio Soares

Chief Executive Officer

European-Based Banking Institution achieves 95%+ STP and reduced claims with ACI Worldwide's Money Transfer System

European-Based Banking Institution

Federal Bank achieves instant, secure remittances with ACI Worldwide (BASE24 / Visa Fast Funds)

Federal Bank

T S Jagadeesan

Chief General Manager

Federal Bank of India Improves Fraud Mitigation

Federal Bank

Fifth Third Processing Solutions achieves real-time transaction visibility and proactive issue resolution with ACI Worldwide's Prognosis Financial Transaction Manager

Fifth Third Processing Solutions

Michael Crispyn

Vice President Information Technology

Finish Line achieves 48% fraud reduction and $860K/month in savings with ACI Worldwide (ReD Shield)

Finish Line

Al Goizueta

Vice President of Customer Care

First Hawaiian Bank achieves seamless payments modernization and uninterrupted customer service with ACI Worldwide's SaaS High Value Real-Time Payments solution

First Hawaiian Bank

Flushing Savings Bank - Customer Case Study

Flushing Savings Bank

Fortune 500 Energy Services Company boosts paperless adoption, cuts costs and raises customer satisfaction with ACI Worldwide

Fortune 500 Energy Services Company

Fortune 500 Utility Company achieves rapid, secure enrollment of low-income customers with ACI Worldwide (Speedpay)

Fortune 500 Utility Company

Gateway Financial Solutions achieves 58% increase in collections with ACI Worldwide's Speedpay

Gateway Financial Solutions

Kristin Karwat

CEO

Georgia United Credit Union achieves self-service debit-card loan payments and cost savings with ACI Worldwide

Georgia United Credit Union

Eric Jenkins

Chief Deposit Services Officer

Giant Eagle achieves reliable, EBT‑compliant omni‑payment processing and hardware independence with ACI Worldwide's Omni‑Commerce solution

Giant Eagle

Jon Fischer

Senior Project Manager

Global Bank achieves 98% cost savings and real-time liquidity control with ACI Worldwide's Money Transfer System

Global Bank

Global Fashion Retailer achieves $700K/month revenue uplift and cuts chargeback costs with ACI Worldwide's Chargeback Indemnification

Global Fashion Retailer

Hancock Bank achieves 25% fewer false positives and streamlined fraud risk management with ACI Worldwide's Proactive Risk Manager

Hancock Bank

Kristi Estay

AVP Check Card Supervisor

HDFC Bank achieves 40% faster ATM transactions and increased cross-sell revenue with ACI Worldwide

HDFC Bank

Heartland Bank achieves $49,500 annual savings and boosts eStatement & mobile adoption with ACI Worldwide's Touchpoint program

Heartland Bank

G. Scott McComb

President and CEO

Horizon Healthcare Services achieves 400% exchange enrollment growth with ACI Worldwide's Speedpay solution

Horizon Healthcare Services

William Wolfe

Director of Billing, Enrollment and Implementation

HSBC Bank UK Creates a Highly Customized System

HSBC Bank

Anton Godfrey

Systems Specialist

Hy-Vee, Inc. achieves in-house control of payment processing and reduced costs with ACI Worldwide

Hy-Vee, Inc.

Mike Skokan

Assistant Vice President of Financial Reporting

Hy‑Vee, Inc. achieves in‑house control of payment processing and reduced transaction costs with ACI Worldwide's Omni‑Commerce

Hy-Vee, Inc.

John Briggs

Senior Vice President Chief Financial Officer and Treasurer

Indiana Farm Bureau Insurance achieves centralized, real‑time payments and 20% electronic growth with ACI Worldwide’s Speedpay solution

Indiana Farm Bureau Insurance

Serita Kent

Manager of Payment Processing

Indiana Wesleyan University saves $500,000 annually and streamlines campus payments with ACI Worldwide

Indiana Wesleyan University

Zach Whitesel

Assistant Controller and Director of Cash

ING achieves web-scale banking and major cost savings with ACI Worldwide’s BASE24-eps on Linux

ING

Dai Dekker

IT Manager Responsible for Cards

John Lewis Partnership achieves frictionless, secure checkout and 35% online transaction uplift with ACI Worldwide

John Lewis Partnership

Katy Coull

Partner and Payment Fraud Manager

Krungthai Card (KTC) achieves 85%+ fraud detection and fewer false positives with ACI Worldwide

KTC

Rywin Voravongsatit

Vice President - Head of Operations Control

Large Auto Lender achieves 20% reduction in inbound calls and 30% mobile wallet adoption with ACI Worldwide's Speedpay and Walletron

Large Auto Lender

Large Banner College boosts collections and modernizes payments with ACI Worldwide

Large Banner College

Large California Community College achieves Nacha and PCI compliance in three weeks with ACI Worldwide

Large California Community College

Large Financial Institution Introduces Pan-European Payments System

Large Financial Institution

Large Payment Service Provider achieves threefold cross-border conversion rate increase with ACI Worldwide

Large Payment Service Provider

Large Telecom Merchant achieves increased revenue visibility and reduced leakage with ACI Worldwide's Revenue Optimizer

Large Telecom Merchant

Largest Residential Mortgage Servicing Company achieves 73% electronic payment adoption and increased profitability with ACI Worldwide Speedpay

Largest Residential Mortgage Servicing Company

Utility provider LCEC saves $3M a year and boosts customer satisfaction with ACI Worldwide's multi-channel bill payment solution

LCEC

Leading Canadian Bank achieves 98% fraud detection and major alert/resource reductions with ACI Worldwide's Proactive Risk Manager

Leading Canadian Bank

Leading Consumer Finance Company achieves disbursements in mere seconds with ACI Worldwide

Leading Consumer Finance Company

Leading Continental European Bank achieves 100% STP and 1M‑payment Faster Payments with 12s/2s SLAs using ACI Worldwide

Leading Continental European Bank

Leading Healthcare Services Company achieves rapid, compliant, scalable e-payments rollout in 30 days with ACI Worldwide (Speedpay)

Leading Healthcare Services Company

Leading Insurer Payments Transformation Service Provider achieves faster, more reliable payments and higher customer satisfaction with ACI Worldwide

Leading Insurer Payments Transformation Service Provider

Leading UK MVNO Company achieves 31–40% reduction in fraud with ACI Worldwide ReD Shield

Leading UK MVNO Company

Major European Retail Bank achieves a repeatable global payments hub and reduced operational costs with ACI Worldwide's Money Transfer System

Major European Retail Bank

Mango achieves 97% acceptance and reduced fraud while expanding eCommerce with ACI Worldwide

Mango

Mastercard achieves reduced fraud and lower fraud costs with ACI Worldwide's BASE24-eps

MasterCard

Millersville University achieves secure, omni-channel payments and increased online adoption with ACI Worldwide

Millersville University

Imre Gajari

Director of Enterprise Applications

Moneris achieves $10M+ cost savings and improved fraud protection with ACI Worldwide (ACI Acquiring & Fraud Management)

Moneris

Jim Baumgartner

President and CEO

Monroe County Water Authority achieves easy PayPal and Venmo payments for 200,000 customers with ACI Worldwide

Monroe County Water Authority

National Australia Bank achieves 99% reduction in internet banking fraud with ACI Worldwide's Proactive Risk Manager

National Australia Bank

Brett Small

Head of Consumer Banking Fraud

Nationwide Building Society cuts debit card fraud by 80% with ACI Worldwide's Proactive Risk Manager

Nationwide

Northwood University achieves convenient, Colleague-integrated online bill payments with ACI Worldwide

Northwood University

Theresa Dennings

Associate Director of Systems and Programming

Octane achieves reduced call volume and seamless self-service mobile payments with ACI Worldwide’s ACI Walletron (part of ACI Speedpay)

Octane

Rob Nightingale

Product Manager

Ohio Mutual Insurance Group achieves higher billing satisfaction and Net Promoter Score with ACI Worldwide

Ohio Mutual Insurance Group

Chuck Easum

Controller

Oklahoma Wesleyan University achieves a modern, streamlined payments experience in 60 days with ACI Worldwide's ACI Speedpay

Oklahoma Wesleyan University

Alexander Johnson

Portal & Mobile Functional Administrator

OTP Bank achieves 90% reduction in card fraud and €25M annual revenue with ACI Worldwide's MoneyGuard

OTP Bank

Ákos Takáts

CEO and Head of the IT

Doing Payments Better, Quicker and at Scale

Paystrax

Bjarni Þór Sigurðsson

Chief Commercial Officer

Peach Payments achieves 400% increase in monthly transactions and 30% faster merchant onboarding with ACI Worldwide's Secure eCommerce gateway

Peach Payments

Rahul Jain

Co-founder

Petrol Pumps and Convenience Store achieves 50% fraud reduction and near-elimination of pay-at-the-pump losses with ACI Worldwide Proactive Risk Manager

Petrol Pumps and Convenience Store

Pick n Pay achieves 30% online sales growth with ACI Worldwide's Postilion payments platform

Pick n Pay

Jason Peisl

Group Solutions Architect

Planet Payment achieves 50% client growth and global payments capabilities with ACI Worldwide

Planet Payment

Paul Levine

President

Rabobank achieves 24/7 transaction monitoring and smooth BASE24‑eps migration with ACI Worldwide's Prognosis

Rabobank

SAFCo achieves improved collections and reduced operating expenses with ACI Worldwide's Virtual Collection Agent

SAFCo

Gary Stein

Chief Financial Officer

Scheels achieves seamless, secure omni-channel payments with ACI Worldwide

Scheels

Marc Windahl

Vice President

Shasta College achieves Nacha and PCI compliance in just three weeks with ACI Worldwide's ACI Speedpay

Shasta College

Becky McCall

Associate Vice President of Information Services & Technology

Sheetz achieves 24/7 fault‑tolerant EFT transaction switching and cost savings with ACI Worldwide

Sheetz

Rich Steckroth

Manager of Business Development and eCommerce

State Bank of India achieves nation’s largest ATM network scale and reliability with ACI Worldwide's BASE24

State Bank of India

Ramanathan

State Bank of India

Strategic Payments Services achieves transaction-level visibility and maintains customer service-level goals with ACI Worldwide's Prognosis

Strategic Payments Services

Henry Wright

Senior Business Analyst

Strategic Payments Services Maintains Customer Service Level Goals

Strategic Payments Services

Streetwear Retailer achieves 0.11% chargeback rate and increased revenue with ACI Worldwide's Fraud Management

Streetwear Retailer

Swedbank achieves rapid SCA compliance and 55% fraud reduction with ACI Worldwide Fraud Management

Swedbank

Turkish bank TEB achieves 92% fraud detection and €3.7M in protected transactions with ACI Worldwide’s Proactive Risk Manager

TEB

Ozgur Ozer

Director

The BENEFIT Company achieves a national online payments gateway and boosts eCommerce in Bahrain with ACI Worldwide

The BENEFIT Company

Yousif Alnefaiei

Asst. General Manager for Business Development

The Palmetto Bank achieves seamless, always-on mobile and self-service banking with ACI Worldwide

The Palmetto Bank

Mark Terry

Chief Information Officer

Tompkins Financial achieves over 99.9% online banking availability with ACI Worldwide

Tompkins Financial

Joe Macrina

AVP, Internet Banking Manager

U.S. Bank achieves higher on-time payments and reduced delinquencies with ACI Worldwide Speedpay

U.S. Bank

Two U.S.-based financial institutions achieve reduced risk, fraud and downtime with ACI Money Transfer System (ACI Worldwide)

U.S. Based Financial Institution

UC San Diego Health System achieves an improved patient payment experience and streamlined billing with ACI Worldwide

UC San Diego Health System

Terri Meier

System Director – Patient Revenue Cycle

Union Bank of India achieves 24/7 ATM-based remittances and reduced branch congestion with ACI Worldwide's BASE24 payments engine

Union Bank of India

Lalit Sinha

General Manager

Union Bank of India achieves rapid customer empowerment and seamless digital onboarding with ACI Worldwide’s BASE24

Union Bank of India

M. V. Nair

Chairman and Managing Director

Ursinus College achieves a 25% increase in student satisfaction with ACI Worldwide's Speedpay solutions

Ursinus College

Ellen Curcio

Ursinus College

Washington Gas Company reduces service disconnections and boosts customer payment convenience with ACI Worldwide

Washington Gas Company

Michael Bell

Section Leader, Customer Credit Services

Delivering on Emerging Payment Technologies

Wendy's

Westpac New Zealand achieves real-time fraud detection and reduced fraud losses with ACI Worldwide

Westpac

Patrick Cattermole

Manager of the Card Fraud Team

Westpac New Zealand Prepares for Real-Time Payments

Westpac

Dawie Olivier

General Manager Enterprise Transformation Services

Woodforest National Bank achieves scalable operational excellence and streamlined dispute handling with ACI Worldwide’s Automated Dispute Manager

Woodforest National Bank

Andrew M. Paur

Executive Vice President & Corporate Operations Officer

World's Largest Quick-Service Restaurant achieves 100% payment uptime and reduces PCI burden with ACI Worldwide Hosted Payments

World’s Largest Quick-service Restaurant

ACI Worldwide B2B Case Studies & Customer Successes

Case Studies

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