Case Study: Northwood University achieves convenient, Colleague-integrated online bill payments with ACI Worldwide

Northwood University - Customer Case Study

Northwood University needed an easy-to-use, secure online payments solution that would tightly integrate with its Colleague by Ellucian ERP and support tuition, fees, payment plans and short-term program payments without heavy internal development. After evaluating finalists, Northwood selected UP Bill Payment solutions from ACI Worldwide to meet those integration, security (PCI-compliant) and flexibility requirements.

ACI Worldwide implemented its UP Bill Payment platform, providing a single, customizable interface that integrates directly with Colleague, delivers real-time payment data and automates reconciliation. The deployment enabled convenient online payments for students and parents, a seamless migration of payment plans with no complaints, faster event payment setup (minutes rather than days), reduced software development and staff support costs, and fee-based covering of most configuration costs — all showing clear operational and engagement improvements for Northwood.

Northwood University

Theresa Dennings

Associate Director of Systems and Programming