Case Study: Global Fashion Retailer achieves $700K/month revenue uplift and cuts chargeback costs with ACI Worldwide's Chargeback Indemnification

Global Fashion Retailer Saves Millions With ACI® Chargeback Indemnification™ , Part of the ACI Fraud Management™ Solution

Global Fashion Retailer, a leading global fashion company, faced high costs and operational friction from online fraud chargebacks that hurt revenue and customer experience. To reduce manual review burden, accelerate decisioning and time-to-market, and improve acceptance rates, the retailer partnered with ACI Worldwide and selected ACI Chargeback Indemnification as part of the ACI Fraud Management solution.

ACI Worldwide deployed its managed ACI Chargeback Indemnification service with dedicated fraud analysts and payment optimization experts, taking on end-to-end chargeback liability and streamlining operations. The solution increased settlement approval from 99.39% to 99.53% (about $700K in added monthly revenue), cut operational costs by $50K, reduced manual review cancellations from 9% to 4.33%, and delivered full visibility with guaranteed KPIs.