Case Study: Gateway Financial Solutions achieves 58% increase in collections with ACI Worldwide's Speedpay

Gateway, Shaw and ACI Increase Collections By 58%

Gateway Financial Solutions, a leader in sub‑prime auto finance, faced slow, time-consuming phone collections and a high broken‑promise rate that hurt monthly payment collections and customer experience. To address this, Gateway deployed ACI Worldwide’s ACI Speedpay in an exclusive integration with Shaw Systems to enable a three‑click payments interface and multi‑channel electronic bill pay (mobile, web, IVR and call payments).

Using ACI Worldwide’s ACI Speedpay with Shaw’s dynamic customer service interface, Gateway cut its three‑month average broken‑promise rate from 32% to 16%, increased collector‑initiated dollars collected by 58%, and accepted more than 3,000 additional payments per month; self‑service payments rose five percentage points to 36% and receivables grew 10% while delinquency stayed flat—delivering faster call resolution, higher collection efficiency and measurable revenue upside.

Gateway Financial Solutions

Kristin Karwat

CEO