Case Study: Swedbank achieves rapid SCA compliance and 55% fraud reduction with ACI Worldwide Fraud Management

Swedbank Goes Beyond SCA to Protect Customers

Swedbank, one of the largest issuers and acquirers in the Nordic and Baltic regions, faced urgent regulatory pressure from PSD2 to implement strong customer authentication (SCA) while balancing regional differences in digital payment maturity and domestic data sovereignty requirements. To modernize its fraud strategy and meet looming deadlines, Swedbank turned to ACI Worldwide, leveraging ACI Fraud Management and the ACI Enterprise Payments Platform to support SCA exemptions and regional transaction routing.

ACI Worldwide implemented ACI Fraud Management (including its automated model generator) and integrated it with Swedbank’s access control server and enterprise payments platform to centralize fraud signals and enable machine‑learning models. The deployment achieved SCA exemptions and compliance with transaction risk analysis standards in seven months, launched the bank’s first automated model in Q4 2020, helped reduce total gross fraud by 55% over three years, and improved card‑not‑present fraud detection by up to 22%, while reducing first‑party fraud and improving customer experience.

Swedbank