Case Study: Petrol Pumps and Convenience Store achieves 50% fraud reduction and near-elimination of pay-at-the-pump losses with ACI Worldwide Proactive Risk Manager

Petrol Pumps and Convenience Store - Customer Case Study

Petrol Pumps and Convenience Store, a large convenience store chain, faced widespread fraud threats—especially pay-at-the-pump skimming, prepaid-card abuse and organized rings—while needing to preserve a seamless experience for corporate customers, haulers and regular shoppers. After an extensive search it selected ACI Worldwide’s ACI Proactive Risk Manager (part of ACI Fraud Management) to deliver flexible, accurate detection tailored to its retail environment.

ACI Worldwide implemented ACI Proactive Risk Manager with a mix of real-time and near‑real‑time rules, a flexible rules engine and behavioral analysis tied into the payment authorization stream, enabling timely alerts, CCTV correlation and law‑enforcement support. The result: fraud fell 50% across the board, pay‑at‑the‑pump fraud has almost disappeared, the chain now has the lowest chargeback‑to‑sales ratio in its sector and the system helped disrupt a local fraud ring.