Case Study: Hancock Bank achieves 25% fewer false positives and streamlined fraud risk management with ACI Worldwide's Proactive Risk Manager

Personalized Service Helps Hancock Bank Customize Risk Management and Decrease False Positives

Hancock Bank faced increasingly sophisticated online fraud and realized it needed to optimize its use of ACI Worldwide’s Proactive Risk Manager to reduce exposure and cut down on costly false alerts. To address these challenges the bank engaged ACI Worldwide’s Fraud/Financial Crime Consultancy Services for an expert review and tailored recommendations.

ACI Worldwide sent an onsite consultant to run performance queries, refine rules and database tables, provide operational templates and best-practice guidance, and follow up after implementation. As a result of ACI Worldwide’s engagement Hancock Bank streamlined processes, boosted staff proficiency with Proactive Risk Manager, and reduced false positives by 25%, saving investigation time and minimizing customer impact.

Hancock Bank

Kristi Estay

AVP Check Card Supervisor