Case Study: Large Telecom Merchant achieves increased revenue visibility and reduced leakage with ACI Worldwide's Revenue Optimizer

Large Telecom Merchant Increases Revenue Visibility, Reduces Leakage With ACI’s Reconciliation Solution

Large Telecom Merchant, a major U.S. telecommunications company, faced significant revenue leakage and limited order-to-cash traceability across billing, financing, gateways, acquirers and bank accounts, resulting in 150 payment incidents that affected over two million customers and $200M in payments and leading to $32M in costly write-offs. To address this, they engaged ACI Worldwide and implemented ACI’s revenue optimizer (part of the ACI Payments Orchestration Platform) to strengthen reconciliation and dispute resolution.

ACI Worldwide deployed an automated, multiway reconciliation and exception‑handling solution that unified payments, finance and operations. Within the first month it identified 850+ transactions ($900K) posted but not settled, 350+ transactions ($60K) not sent for settlement and 110 billing/gateway mismatches; average ingestion of one million records fell to 50 seconds, new channel implementation time dropped 80%, and staff hours on matching and exception research fell by 75%, substantially reducing revenue leakage and operational costs.