Case Study: Federal Bank achieves stronger fraud mitigation with ACI Worldwide Proactive Risk Manager

Federal Bank of India Improves Fraud Mitigation

Federal Bank of India turned to ACI Worldwide to help combat rising card fraud and improve protection for both cardholders and merchants. Its existing rules-based approach was not effective enough against new fraud tactics, so the bank needed a fast-to-deploy risk management solution with real-time responsiveness and lower fraud losses.

ACI Worldwide implemented ACI Proactive Risk Manager, integrated with the bank’s existing BASE24-eps platform, to monitor card and merchant transactions in real time and near-real time. The solution enabled alerts, analyst actions, and automated SMS notifications for suspicious activity; as a result, Federal Bank saw a significant drop in fraudulent transactions, including warnings and declined fraud attempts across more than 2.7K cards in six months, with fraud loss becoming nil in most of those incidents.

Federal Bank