Case Study: Finish Line achieves 48% fraud reduction and $860K/month in savings with ACI Worldwide (ReD Shield)

Finish Line - Customer Case Study

Finish Line, a premium athletic footwear and apparel retailer with more than 650 stores and a large e-commerce presence, faced rising online and mobile chargebacks as its business grew—particularly for high-demand urban footwear and during peak sales periods. To combat increasing fraud risk and protect the customer experience, Finish Line engaged ACI Worldwide for tailored fraud prevention and expert support.

ACI Worldwide deployed its ACI ReD Shield® real-time fraud prevention service, combining front-end screening, customizable rules and a customer service interface that lets Finish Line analysts review and act on transactions in milliseconds. The result: ACI Worldwide helped reduce fraud 48% by volume and 59.5% by value, delivered over $860,000 per month in fraud savings on average, and cut chargebacks from 0.47% to 0.19% by value, while also lowering manual reviews and false positives.

Finish Line

Al Goizueta

Vice President of Customer Care