Case Study: Largest Residential Mortgage Servicing Company achieves 73% electronic payment adoption and increased profitability with ACI Worldwide Speedpay

Top-Five Mortgage Servicer Profits from ACH and Debit Card Payments

Largest Residential Mortgage Servicing Company needed a scalable, web-centered billing and payment platform to drive repeat site visits and offer convenient electronic bill presentment and payment (EBPP) for its roughly 3 million customers. To meet that challenge the servicer engaged ACI Worldwide and deployed the ACI Speedpay® solution (powered by the ACI® Bill Payments Engine™) to consolidate channels and deliver a unified, flexible payments platform.

ACI Worldwide implemented ACI Speedpay components — including one-time and recurring payments, eLockbox and customer communications management — giving customers web, IVR, call center and online banking options on a single engine. The result: electronic payments adoption reached 73% (vs. a 60% industry average), profitability and low-cost channel usage increased, a 900,000-customer brand migration was executed smoothly, and ACI Worldwide even automated recovery after a one-day payment rejection incident to minimize disruption.