Case Study: Tompkins Financial achieves over 99.9% online banking availability with ACI Worldwide

Tompkins Financial Corporation Tompkins Improves Online Banking Up-Time with Move to the ACI Data Center

Tompkins Financial, a $5 billion community banking holding company, faced recurring slowdowns and declining customer and employee confidence after moving from a legacy on‑premise solution. To address availability and operational issues, Tompkins worked with ACI Worldwide to move its ACI Self‑Service Banking — alongside existing ACI Mobile and ACI Voice Response solutions — into the ACI Data Center.

ACI Worldwide implemented a hosted, redundant online banking environment with 24x7 monitoring and enhanced security, consolidating services in the ACI Data Center. As a result Tompkins has achieved up to 100% uptime and consistently above 99.9% availability, freed its internal IT team from day‑to‑day maintenance, compliance and disaster‑recovery duties, and delivered a more reliable, consistent customer experience.

Tompkins Financial

Joe Macrina

AVP, Internet Banking Manager