Case Study: Ursinus College achieves a 25% increase in student satisfaction with ACI Worldwide's Speedpay solutions

How Campus Payment Systems Can Improve Student Satisfaction by 25%

Ursinus College in Collegeville, PA, was spending three to four hours a day manually processing eCommerce payments and lacked a higher-education–appropriate system that integrated with its new Ellucian Colleague platform. Students and parents were asking for easier online payment options, so Ursinus turned to ACI Worldwide and its ACI Speedpay solutions to address the gap.

ACI Worldwide implemented ACI Speedpay, integrating seamlessly with Ellucian Colleague in a two-month rollout to provide ACH, debit and credit payments and real-time account balances. The solution cut staff manual processing from hours to minutes, reduced errors, increased student satisfaction by 25%, allowed faster posting of payments and helped Ursinus avoid higher card-processing fees by using a small convenience fee.

Ursinus College

Ellen Curcio

Ursinus College