Case Study: Indiana Farm Bureau Insurance achieves centralized, real‑time payments and 20% electronic growth with ACI Worldwide’s Speedpay solution

Easy Payments Pay Off for Indiana Farm Bureau

Indiana Farm Bureau Insurance, a longtime provider of auto, life, home, business and farm coverage in Indiana, needed to simplify and centralize a fragmented payments experience that was consuming staff time and limiting options for policyholders—especially for life insurance premiums. To address these challenges it turned to ACI Worldwide and its ACI Speedpay solution to modernize online, mobile and IVR payments and expand payment methods.

ACI Worldwide implemented ACI Speedpay along with Integrated Treasury Management and APIs to enable one‑time and recurring payments, credit/debit card and ACH acceptance (including for life insurance), real‑time posting and next‑day funding. The result was overwhelmingly positive policyholder feedback, a 20% growth in electronic payments over three years, reduced reconciliation time for staff and faster, real‑time payment processing that improved satisfaction for both customers and employees.

Indiana Farm Bureau Insurance

Serita Kent

Manager of Payment Processing