Case Study: Cinemex increases ticket and concession sales and improves customer service with ACI Worldwide Retail Commerce Server

Cinemex Uses ACI Omni-Commerce to Increase Sales

Cinemex, the leading movie theater company in the Mexico City area, needed to add remote and telephone sales and accept credit/debit cards across its call center, website and box offices while integrating with its existing systems. To address this, Cinemex selected ACI Worldwide and its Retail Commerce Server to enable secure card acceptance and new payment channels.

ACI Worldwide implemented Retail Commerce Server to capture and authorize payments at the point of sale and enable online, telephone and concession transactions with reliable, 24/7 processing. The solution integrated with Cinemex’s systems, broadened its customer reach, reduced guest wait times and drove increased ticket and concession sales — delivering a significant uplift in revenue for Cinemex.

Cinemex

Jesús Paz

Finance Director