Case Study: Credit Union Loan Source achieves 20% reduction in inbound call volume and 30% mobile payment adoption with ACI Worldwide (ACI Speedpay)

Credit Union Loan Source Modernizes Its Auto Loan Payments Experience

Credit Union Loan Source faced a fragmented auto-loan payments experience with little online account information, inconsistent payment channels, and high call-center volumes. To modernize and centralize payments, CULS selected ACI Worldwide and implemented the ACI Speedpay platform, later adding ACI moBills to provide mobile billing and eStatement capabilities.

ACI Worldwide’s ACI Speedpay and ACI moBills were rapidly deployed and unified billing, payment history, and mobile wallet options into a single customer portal, cutting inbound call volume by 20% while growing the customer base 16%. Results included 30% mobile-wallet adoption among new customers, an 89% increase in IVR payments, a 20% rise in recurring ACH, a 16% lift in paperless adoption, and a 27% drop in lockbox payments.

Credit Union Loan Source

RuthAnn Riggs

Chief Operating Officer