Case Study: Streetwear Retailer achieves 0.11% chargeback rate and increased revenue with ACI Worldwide's Fraud Management

Streetwear Retailer Combats Excessive Chargebacks to Deliver Double-Digit Revenue Growth

Streetwear Retailer, a fast‑growing U.S. online streetwear retailer, was seeing 2–3% chargeback rates from rising fraud that threatened its brand and double‑digit growth. To get fast, accurate fraud decisions and protect revenue the company turned to ACI Worldwide’s ACI Fraud Management real‑time fraud detection and prevention solution.

ACI Worldwide deployed ACI Fraud Management to deliver millisecond risk scoring, automated accept/challenge/deny recommendations and business‑intelligence dashboards. As a result chargebacks fell to 0.11%, revenue increased due to fewer fraud write‑offs, and most fraud decisions were automated so customer service agents could focus on customers rather than chargebacks, reducing manual reviewers to one.