Case Study: HSBC Bank achieves greater efficiency and faster time to market with ACI Worldwide BASE24

HSBC Bank UK Creates a Highly Customized System

HSBC Bank UK faced growing complexity in its BASE24 payment platform, which handled authorization, routing, and settlement for ATMs and debit cards while processing millions of transactions daily. Over 23 years, HSBC had added more than 5,000 customizations, creating inefficiencies, heavy reliance on specialist internal resources, and difficulty keeping up with compliance changes. ACI Worldwide helped HSBC modernize this environment with BASE24.

ACI Worldwide supported HSBC’s upgrade to the latest standard version of BASE24 on its HP NonStop S-series environment, standardizing MasterCard BankNet and VISA VisaNet interfaces and simplifying future fixes and upgrades. The result was a two-thirds reduction in implementation effort, improved time to market, better acceptance of fixes, lower internal costs, and the ability to save three years of manual effort each year for mandated updates.

HSBC Bank

Anton Godfrey

Systems Specialist