Case Study: Fortune 500 Utility Company achieves rapid, secure enrollment of low-income customers with ACI Worldwide (Speedpay)

Quickly helping those in need with ACI Speedpay

A Fortune 500 Utility Company serving 3 million customers across four states — with roughly 25% of its customer base living below the poverty line — needed a fast, simple and secure way to enroll low‑income households in a bill payment assistance program and capture their consent digitally in a channel available to all. With limited in‑house technology resources, the utility turned to ACI Worldwide and its ACI Speedpay® capability to design an accessible enrollment approach.

ACI Worldwide built and deployed IVR enhancements that qualified callers, recorded and securely stored voice authorizations, and were configured, tested and launched in about two weeks. Backed by a multimedia outreach campaign targeting 10,000 households, the IVR solution enabled the utility to enroll more than 90,000 customers in the first two days, delivering rapid financial relief to vulnerable customers and demonstrating measurable, large‑scale impact.