Case Study: SAFCo achieves improved collections and reduced operating expenses with ACI Worldwide's Virtual Collection Agent

Exploring the Future of Payments Collections in Auto-Finance with SAFCO

SAFCo, a non-prime auto finance company, faced rising delinquencies as customers moved away from checks and other legacy payment methods. Needing more payment options without adding complexity, SAFCo partnered with ACI Worldwide and adopted mobile payment capabilities alongside ACI Virtual Collection Agent to modernize its collections strategy.

ACI Worldwide implemented ACI Virtual Collection Agent and helped SAFCo optimize web, invoice and agent touchpoints to enable 24x7 self‑service. After rollout SAFCo experienced a noticeable drop in call‑center volume, improved collections, reduced operating expenses, and freed agents to focus on high‑value accounts; the configurable Virtual Collection Agent also enabled tailored offers and partial‑payment plans to boost recovery and efficiency.

SAFCo

Gary Stein

Chief Financial Officer