Case Study: Coast Capital Savings achieves over 43% reduction in debit fraud losses with ACI Worldwide's Proactive Risk Manager

Coast Capital Savings Fighting Financial Crime with an Enterprise Solution

Coast Capital Savings, one of Canada’s largest credit unions, faced rising debit fraud and needed a partner to strengthen enterprise-wide detection and prevention. The credit union selected ACI Worldwide’s Proactive Risk Manager for Enterprise Risk to monitor all transactions across channels and improve its fraud-management capabilities.

ACI Worldwide implemented Proactive Risk Manager in under four months, and Coast Capital reported more than a 43% reduction in organizational debit fraud losses in the first nine months, fraud prevention that was on average 10× faster, and recovery of project costs within six months. The deployment also cut average loss per card by about 40%, reduced fraud to roughly 5–6 basis points, moved detection from a 24–72 hour window to minutes, eliminated debit fraud insurance premiums via self-insuring, and enabled faster industry notifications and law-enforcement responses.

Coast Capital Savings

Marc Trepanier

Manager of Fraud Prevention