Sutherland Global Services B2B Case Studies & Customer Successes

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Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, they are experts in re-engineering process. Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize their client's vision. They are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

Case Studies

Showing 148 Sutherland Global Services Customer Success Stories

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America’s most recognized brand in supplemental insurance boosts closing rates and revenue with Sutherland

America’s leading fishhook manufacturer reduces TCO by 32% with Sutherland Global Services’ zero-cost Oracle Cloud migration

Arch Re Facultative achieves scalable, multilingual back-office operations with Sutherland Global Services

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Arch Re Facultative achieves scalable, stable operations with Sutherland Global Services

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a major supermarket chain achieves 96% less alarm noise with Sutherland Intelligent Asset Management

a leading UAE-based automotive retail entity achieves better customer loyalty and 30% lower technology costs with Sutherland AI-powered digital engagement

Avaya achieves 25% AAR growth and 131% net retention with Sutherland Global Services’ CSM platform implementation

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City of Memphis achieves 100% test coverage with Sutherland CloudTestr

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Cummins reduces IT support costs by 58% with Sutherland's outcome-based cloud migration

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Cummins achieves 27% lower TCO with Sutherland Global Services cloud migration

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Data Storage and PC Component Manufacturing Company boosts knowledge base traffic with Sutherland Global Services

a direct-to-consumer life insurer achieves 10% higher close rates with Sutherland Global Services

a global top 10 diversified reinsurer achieves faster underwriting turnaround and scalable growth with Sutherland Global Services

a fast-growing insurer achieves 20% lower operating costs and 95% CSAT with Sutherland Global Services

Financial Insurance Services Company boosts Medigap sales with Sutherland Global Services

a leading FinTech innovator boosts customer satisfaction with Sutherland Global Services

a Fortune 500 automotive manufacturer achieves $8M+ annual savings with Sutherland Global Services' Oracle Cloud transformation

a Fortune 500 supplemental insurer achieves improved retention and absenteeism with Sutherland Global Services' remote work solution

a Fortune 500 multinational technology giant cuts downtime and costs with Sutherland Global Services' AI predictive monitoring

a Fortune 500 data infrastructure company achieves 4.5+ CSAT and 79% case closure with Sutherland Global Services

a Fortune 500 group benefits insurer achieves 28% efficiency gains and 51% cost savings with Sutherland Global Services

a Fortune 500 healthcare organization achieves 100% Oracle test coverage and 72% faster testing with Sutherland’s CloudTestr

a Fortune 500 multinational communications technology manufacturer reduces RMA calls and improves asset recovery with Sutherland Global Services

a Fortune 500 tech firm reduces churn by $2.3M with Sutherland Global Services

a Fortune 500 telecom provider achieves 20% faster support and 5–10% higher CSAT with Sutherland Global Services

a global automotive lubricants company recovers revenue and improves supply chain visibility with Sutherland’s eSeal platform

a global consumer goods giant achieves 2.8% revenue savings with Sutherland’s eSeal

a global courier leader achieves 93% reduction in manual AR work with Sutherland's intelligent automation

a global e-commerce leader cuts incidents by 82% with Sutherland SRE and automation

a global fast-moving electrical goods manufacturer achieves real-time supply chain visibility with Sutherland Global Services’ eSeal platform

a global financial services technology leader achieves $40M cost savings with Sutherland Global Services

a global fintech and payments company achieves 45% productivity gains with Sutherland Global Services

a global FMCG leader reduces expiry losses and boosts revenue with Sutherland Global Services

a global insurance leader achieves cost savings and faster service with Sutherland Global Services

a global insurer achieves faster, smarter underwriting with Sutherland Global Services

a global investment banking leader cuts mortgage origination costs by 30% with Sutherland Global Services

a global manufacturer reduces inventory losses and improves working capital with Sutherland’s eSeal Warehouse Management System

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a global market leading shipping and logistics company increases collections and reduces write-offs with Sutherland Global Services

a global medical technology company achieves 30x faster testing with Sutherland Digital Assurance Solutions

a global medical technology leader achieves unified ultrasound analytics with Sutherland Global Services

a global oil & gas major achieves 89% faster provisioning with Sutherland Global Services ERP cloud modernization

Global PC Manufacturer enhances customer support with Sutherland Global Services

a global PC manufacturer generates $5M in new annual revenue with Sutherland Global Services' AI-powered smart performance support

a global remittance service achieves 30% annual cost savings with Sutherland Global Services

a globally recognized healthcare technology provider reduces imaging errors with Sutherland Global Services

Guardian Group achieves faster claims processing and lower manual effort with Sutherland Global Services

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Guardian Group reduces TCO and speeds reporting with Sutherland Global Services

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Guardian Group improves customer experience with Sutherland Global Services

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a health system achieves 59% higher self-pay cash collections with Sutherland Global Services

a healthcare organization improves customer experience and reduces costs with Sutherland Global Services

India’s Leading Airline cuts refund processing time by 80% with Sutherland Robility

an international insurer and reinsurer reduces costs and boosts productivity with Sutherland Global Services

International Insurance and Reinsurance Company improves pricing accuracy and profitability with Sutherland Global Services actuarial support

International Insurance Company achieves faster direct insurance sales with Sutherland Global Services

an international insurance provider cuts turnaround times and costs with Sutherland Global Services

a global enterprise with global operations avoids 6,180+ outage minutes monthly with Sutherland Global Services’ Global Technology Operations Center

a large US financial services company improves loan origination visibility with Sutherland Global Services

the largest bank in Mexico improves customer experience and QA with Sutherland Global Services

One of the Three Largest U.S. Credit Agencies achieves 18% Higher Sales Conversion with Sutherland Global Services

a largest healthcare networking company cuts bad debt write-offs with Sutherland Global Services

a major healthcare network achieves revenue growth with Sutherland Global Services

the largest insurance company in Italy reduces reinsurance processing costs with Sutherland Global Services RPA

the largest Scandinavian airline achieves efficiency and cost savings with Sutherland Global Services

a top-five health plan achieves 3,300 manual hours saved annually with Sutherland Global Services automation

a leading battery manufacturer achieves 35% annual cost savings with Sutherland IT Asset Management

a leading benefits provider achieves 40% faster policy processing with Sutherland Global Services

a leading educational technology company improves customer support performance with Sutherland Global Services

a leading electrical brand cuts costs and boosts sales visibility with Sutherland eSeal®

a leading entertainment provider achieves faster password resets and lower call volumes with Sutherland Global Services

a leading financial institution achieves 30% productivity gain with Sutherland’s EX-led digital workplace strategy

a leading global e-commerce marketplace reduces return costs and improves CX with Sutherland Global Services

a leading global entertainment conglomerate achieves seamless $3B streaming launch with Sutherland’s AI-powered customer support platform

a leading global investment management firm achieves 97% on-time payments with Sutherland Global Services

a leading global online retailer achieves 99% first contact resolution with Sutherland Global Services' AI-enabled Global Employee Resource Center

a leading global travel experiences marketplace achieves 60% faster product quality reviews with Sutherland Global Services

a leading health insurance provider achieves faster credentialing turnaround with Sutherland Global Services and SmartCred

a leading health system achieves 70% faster provider enrollment with Sutherland Global Services

a leading insurance company achieves 54% growth in gross written premiums with Sutherland Global Services

a leading insurer drives $100M in sales with Sutherland Global Services

a leading life & annuity insurer achieves 40% lower operating costs with Sutherland Global Services

a leading middle east bank improves call authentication with Sutherland Global Services voice biometrics

a leading Middle Eastern airline achieves faster month-end closures and reduced manual effort with Sutherland Altra® from Sutherland Global Services

a leading online homestay marketplace reduces claims processing time by 40% with Sutherland Global Services' AI-powered automation

a leading print and marketing services provider achieves faster, more accurate accounts payable with Sutherland Global Services

a leading provider of prepaid debit cards and financial services achieves higher customer satisfaction with Sutherland Global Services

a leading refiner and distributor of fuels achieves faster finance transformation with Sutherland Global Services

a leading SaaS security provider achieves faster resolution and lower support volume with Sutherland Global Services

a leading Scandinavian airline achieves 94% increase in ancillary sales with Sutherland Global Services

a leading provider of short-term consumer loans achieves lower agent attrition and higher loan conversion with Sutherland Global Services

a leading global social media platform achieves 60% faster content moderation and 98% QA accuracy with Sutherland Global Services

a leading streaming platform achieves 99% ad moderation quality and 200% faster approvals with Sutherland Global Services

a leading trend-conscious North American fashion brand increases basket size and sales conversion with Sutherland Global Services

a leading U.S. online insurance agency boosts lead conversion by 7% with Sutherland Global Services

a leading U.S. restaurant chain achieves 100% uptime and 30% lower compliance overhead with Sutherland Global Services' OCI managed services

a leading US health plan provider cuts credentialing time to 2 days with Sutherland Global Services

a leading US lifestyle brand achieves 24/7 scalable IT operations with Sutherland Global Services

a leading US regional bank achieves 30% cost savings with Sutherland Global Services

a leading U.S. semiconductor manufacturer strengthens financial controls with Sutherland Global Services

a leading US telecom company achieves 70% campaign lift and 20% churn reduction with Sutherland Global Services

a leading US telematics provider achieves 6x digital adoption with Sutherland’s AI-powered Salesforce Experience Cloud transformation

a leading US-based movie theater chain boosts loyalty engagement with Sutherland Global Services

a leading US-based movie theater chain achieves 2% incremental revenue with Sutherland Global Services

a mid-sized life and annuity carrier achieves 40% cost savings and 30% faster conversions with Sutherland TPA EDGE

a US government insurance program in the mortgage industry achieves rapid HECM portfolio transfer with Sutherland Global Services

Mosaic achieves faster loan servicing with Sutherland Robility® from Sutherland Global Services

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Mount Sinai improves revenue cycle performance with Sutherland Global Services

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a multinational computer technology company improves PC support and performance with Sutherland's SmartLeap™

Multinational Computer Technology Company achieves 23% TCO savings with Sutherland Global Services

a major U.S. small commercial insurer achieves 30% cost reduction and 20% NPS uplift with Sutherland Global Services

a non-prime consumer credit leader reduces delinquencies by 25% with Sutherland Global Services

a North American regional airline achieves audit-ready GHG reporting with Sutherland Global Services

a self-governing British overseas territory achieves faster claims processing with Sutherland Global Services

Palomar Health boosts ICD-10 coding performance with Sutherland Global Services

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Petco achieves 50% labor cost savings with Sutherland Global Services

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Petco achieves faster social media customer support with Sutherland Global Services

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Petco boosts customer satisfaction and average order value with Sutherland Global Services

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a prepaid card providing company achieves lower handling times and higher customer satisfaction with Sutherland Global Services

a private equity-owned, US-based printing and distribution company achieves 40% cost savings and 38% productivity gains with Sutherland Global Services

a realtor captive mortgage lender serving US markets achieves faster, fully digital mortgage processing with Sutherland Global Services

a regional health plan serving Medicare achieves a seamless claims operations transition with Sutherland Global Services

a Saudi oil & gas major achieves rapid smart city transformation with Sutherland Global Services

Silicon Chips and Semiconductors Manufacturing Company improves after-sales service with Sutherland Global Services

Škoda Auto Improves Customer Service Resolutions and Cuts Costs with Sutherland Global Services

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a specialty P&C insurer achieves 61% GWP growth with Sutherland Robility®

Standard Insurance achieves faster claims processing with Sutherland Global Services

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Stride K12 achieves 4x faster time to market with Sutherland Global Services

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a nationwide provider of tax preparation services achieves 98% service levels with Sutherland Global Services

a telecommunications provider achieves 80.1 NPS and faster support with Sutherland Global Services

Texas State-Chartered Bank achieves 30% cost savings and faster underwriting cycles with Sutherland Global Services

a top 10 U.S. public accounting firm achieves 25–30% cost optimization with Sutherland Global Services

a top small commercial insurer achieves scalable growth and better CX with Sutherland Global Services

a top five property preservation company achieves faster, scalable call center service with Sutherland Global Services

Top US auto insurance company boosts quote volumes by 22% with Sutherland Global Services

a top-20 US property and casualty agency achieves 50% lower operations costs and 25%+ sales growth with Sutherland Global Services

a top-three media and entertainment service provider saves $3M with Sutherland Global Services

a top-three media and entertainment service provider achieves 50% cost reduction with Sutherland Global Services automation

Touchette Regional Hospital improves patient outreach and reimbursement with Sutherland Global Services

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a US non-profit finance cooperative achieves 30% sales growth with Sutherland Global Services Salesforce automation

a leading US prepaid, no-contract mobile operator achieves 3x faster releases with Sutherland's DevOps optimization

A Major U.S. Telecommunications Company achieves 308% productivity gain with Sutherland Global Services

a US-based full-service lender boosts mortgage processing and NPS with Sutherland Global Services

a US-based mortgage company achieves 50% loan origination cost reduction with Sutherland Global Services

a US-based full-service mortgage lender improves customer experience with Sutherland Global Services

Vertex Achieves 100% Defect-Free Releases and 2× Faster Feature Adoption with Sutherland's CloudTestr

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Virtua improves patient experience and cost transparency with Sutherland Global Services

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World Kinect Corporation Achieves $2.7M Savings and 20% Performance Uplift with Sutherland Global Services’ Oracle Cloud Migration to AWS

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a major package delivery and logistics company achieves $150M improved cash flow with Sutherland Global Services

a world’s largest package delivery and logistics company boosts productivity and cash flow with Sutherland Global Services

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