Sutherland Global Services B2B Case Studies & Customer Successes

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Sutherland is a process transformation company focused on helping companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, they are experts in re-engineering process. Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize their client's vision. They are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

Case Studies

Showing 58 Sutherland Global Services Customer Success Stories

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Arch Re Facultative achieves scalable, multilingual back-office operations with Sutherland Global Services

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Data Storage and PC Component Manufacturing Company boosts knowledge base traffic with Sutherland Global Services

Financial Insurance Services Company boosts Medigap sales with Sutherland Global Services

a Fortune 500 supplemental insurer achieves improved retention and absenteeism with Sutherland Global Services' remote work solution

a Fortune 500 multinational communications technology manufacturer reduces RMA calls and improves asset recovery with Sutherland Global Services

a global market leading shipping and logistics company increases collections and reduces write-offs with Sutherland Global Services

a globally recognized healthcare technology provider reduces imaging errors with Sutherland Global Services

Guardian Group achieves faster claims processing and lower manual effort with Sutherland Global Services

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a health system achieves 59% higher self-pay cash collections with Sutherland Global Services

a healthcare organization improves customer experience and reduces costs with Sutherland Global Services

an international insurer and reinsurer reduces costs and boosts productivity with Sutherland Global Services

International Insurance and Reinsurance Company improves pricing accuracy and profitability with Sutherland Global Services actuarial support

International Insurance Company achieves faster direct insurance sales with Sutherland Global Services

an international insurance provider cuts turnaround times and costs with Sutherland Global Services

a large US financial services company improves loan origination visibility with Sutherland Global Services

the largest bank in Mexico improves customer experience and QA with Sutherland Global Services

One of the Three Largest U.S. Credit Agencies achieves 18% Higher Sales Conversion with Sutherland Global Services

a largest healthcare networking company cuts bad debt write-offs with Sutherland Global Services

a major healthcare network achieves revenue growth with Sutherland Global Services

the largest insurance company in Italy reduces reinsurance processing costs with Sutherland Global Services RPA

the largest Scandinavian airline achieves efficiency and cost savings with Sutherland Global Services

a top-five health plan achieves 3,300 manual hours saved annually with Sutherland Global Services automation

a leading educational technology company improves customer support performance with Sutherland Global Services

a leading entertainment provider achieves faster password resets and lower call volumes with Sutherland Global Services

a leading insurance company achieves 54% growth in gross written premiums with Sutherland Global Services

a leading middle east bank improves call authentication with Sutherland Global Services voice biometrics

a leading provider of prepaid debit cards and financial services achieves higher customer satisfaction with Sutherland Global Services

a leading refiner and distributor of fuels achieves faster finance transformation with Sutherland Global Services

a leading SaaS security provider achieves faster resolution and lower support volume with Sutherland Global Services

a leading provider of short-term consumer loans achieves lower agent attrition and higher loan conversion with Sutherland Global Services

a leading trend-conscious North American fashion brand increases basket size and sales conversion with Sutherland Global Services

a leading US-based movie theater chain achieves 2% incremental revenue with Sutherland Global Services

a leading US-based movie theater chain boosts loyalty engagement with Sutherland Global Services

a US government insurance program in the mortgage industry achieves rapid HECM portfolio transfer with Sutherland Global Services

Mount Sinai improves revenue cycle performance with Sutherland Global Services

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a multinational computer technology company improves PC support and performance with Sutherland's SmartLeap™

Multinational Computer Technology Company achieves 23% TCO savings with Sutherland Global Services

a self-governing British overseas territory achieves faster claims processing with Sutherland Global Services

Palomar Health boosts ICD-10 coding performance with Sutherland Global Services

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Petco achieves faster social media customer support with Sutherland Global Services

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Petco boosts customer satisfaction and average order value with Sutherland Global Services

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Petco achieves 50% labor cost savings with Sutherland Global Services

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a prepaid card providing company achieves lower handling times and higher customer satisfaction with Sutherland Global Services

a realtor captive mortgage lender serving US markets achieves faster, fully digital mortgage processing with Sutherland Global Services

a regional health plan serving Medicare achieves a seamless claims operations transition with Sutherland Global Services

Silicon Chips and Semiconductors Manufacturing Company improves after-sales service with Sutherland Global Services

Standard Insurance achieves faster claims processing with Sutherland Global Services

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a nationwide provider of tax preparation services achieves 98% service levels with Sutherland Global Services

a telecommunications provider achieves 80.1 NPS and faster support with Sutherland Global Services

a top five property preservation company achieves faster, scalable call center service with Sutherland Global Services

Top US auto insurance company boosts quote volumes by 22% with Sutherland Global Services

a top-three media and entertainment service provider saves $3M with Sutherland Global Services

a top-three media and entertainment service provider achieves 50% cost reduction with Sutherland Global Services automation

Touchette Regional Hospital improves patient outreach and reimbursement with Sutherland Global Services

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a US-based full-service lender boosts mortgage processing and NPS with Sutherland Global Services

a US-based mortgage company achieves 50% loan origination cost reduction with Sutherland Global Services

a US-based full-service mortgage lender improves customer experience with Sutherland Global Services

Virtua improves patient experience and cost transparency with Sutherland Global Services

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