Case Study: Arch Re Facultative achieves scalable, multilingual back-office operations with Sutherland Global Services

Arch Re Facultative - Customer Case Study

Arch Re Facultative, a major North American reinsurance firm, faced a significant challenge in managing the cyclical and growing demands of its back-office operations. Their reliance on temporary staff for peak volumes was inefficient, as the constant hiring and training process consumed valuable time from their permanent team and obscured the company's underlying growth. They partnered with Sutherland Global Services to find a solution to this staffing imbalance and to support their expansion into diverse global markets.

Sutherland Global Services implemented a closely integrated solution, leveraging its global insurance operations and skilled workforce to manage the initial, multi-step underwriting processes. This partnership provided Arch Re Facultative with a consistent and scalable staffing model, which eliminated the need for temporary hires. The results were immediate, with the company consistently exceeding a 98% quality goal each month and gaining the multi-lingual capabilities necessary to support its international growth.

Arch Re Facultative

Phil Augur

Chief Operations Officer