Case Study: a leading health insurance provider achieves faster credentialing turnaround with Sutherland Global Services and SmartCred

Leading Health Insurance Provider boosts credentialing turnaround by 200% with Sutherland Global Services

The customer, a leading health insurance provider, faced significant inefficiencies in its credentialing process, including manual data downloads and labor-intensive verification tasks. To address this challenge, Sutherland Global Services implemented its advanced, automated SmartCred solution.

Sutherland's solution utilized AI-driven algorithms and over 40 Smart Primary Source Verifications to automate the entire credentialing workflow. This resulted in a 200% increase in turnaround time and a 10% reduction in back-office costs for the client, allowing them to onboard new providers much faster.