Case Study: a non-prime consumer credit leader reduces delinquencies by 25% with Sutherland Global Services

a non-prime consumer credit leader reduces delinquencies by 25% with Sutherland Global Services

The customer, a non-prime consumer credit leader, faced challenges with its highly manual collections process, which led to inconsistent recovery rates, high operational costs, and strained customer relationships. Sutherland Global Services was engaged to implement a digital collections solution to improve performance while maintaining empathetic customer care.

Sutherland implemented an intelligent, customer-centric solution featuring AI-powered account segmentation and omnichannel outreach. This approach resulted in a 25% reduction in delinquency rates and significantly improved recovery rates for the client. Sutherland Global Services also helped boost customer satisfaction and loyalty through more personalized engagement.