Case Study: a global PC manufacturer generates $5M in new annual revenue with Sutherland Global Services' AI-powered smart performance support

a global pc manufacturer unlocks $5M in new annual revenue with Sutherland Global Services

Sutherland Global Services partnered with a global PC manufacturer that sought to evolve its customer support from a reactive to a predictive model. The challenge was to improve device longevity for consumers and provide enterprise clients with real-time visibility into device health to proactively address issues before they caused business disruptions.

Sutherland implemented an AI-powered solution suite, including a Smart Performance Application and an embedded micro-bot for predictive diagnostics. This approach generated $5 million in new annual revenue, increased first call resolution by 20%, and significantly minimized customer downtime by pre-emptively shipping parts. Supporting over 38 million devices, Sutherland's solution enhanced customer satisfaction and operational efficiency for the global PC manufacturer.