Case Study: Mosaic achieves faster loan servicing with Sutherland Robility® from Sutherland Global Services

Mosaic saves up to 15 minutes per request with Sutherland Global Services

Mosaic, a leading US-based financing platform for solar and home improvement projects, faced a challenge with time-consuming and error-prone manual processes in its Salesforce platform. Their sales administrators were overwhelmed with repetitive service requests, such as partner onboarding, which took approximately 20 minutes each and limited capacity for growth. To address this, they partnered with Sutherland Global Services.

Sutherland implemented its Robility® robotic process automation platform to automate Mosaic's workflows. The solution used intelligent bots to handle requests, resulting in 100% end-to-end automation for its add-on queue and saving 10-15 minutes per transaction. The bots achieved 100% accuracy and an 89% completion rate, eliminating human error and significantly reducing backlog for Sutherland's customer.

Mosaic