Case Study: a specialty P&C insurer achieves 61% GWP growth with Sutherland Robility®

Specialty P&C Insurer achieves 61% GWP growth with Sutherland Global Services

A specialty P&C insurer faced significant operational complexity after a series of acquisitions, which resulted in 98 disparate processes and 80 independently deployed bots. This fragmented automation landscape led to service inconsistencies, increased errors, and delays in critical workflows like new business submissions. Their manual First Notice of Loss (FNOL) process further compounded inefficiencies. To sustain its growth, the insurer partnered with Sutherland Global Services to reimagine its automation strategy.

Sutherland implemented its Robility® hyperautomation platform to create a unified automation backbone, integrating and automating the previously siloed processes. This solution enabled intelligent, autonomous execution across key business functions. The results were transformative, including a 61% growth in Gross Written Premium, a 20% increase in profitability, a 72% reduction in FNOL processing time, and 40% of claims now being resolved with zero-touch processing. Sutherland's partnership provided the insurer with a scalable, future-ready operating model.