Case Study: an international insurer and reinsurer reduces costs and boosts productivity with Sutherland Global Services

Insurance and Reinsurance Company - Customer Case Study

Sutherland Global Services partnered with an insurance and reinsurance company that needed to streamline operations and reduce costs after significant growth through acquisitions. The client faced challenges including inconsistent account reconciliation, decentralized finance functions, and disparate technology supporting reinsurance accounting across multiple locations.

The solution developed by Sutherland leveraged a global multi-location model to centralize transactional work, allowing the client's staff to focus on more strategic activities. Sutherland enhanced processing with new infrastructure, increased transparency, and implemented digital methods to reduce paper reliance. This transformation led to a 35% reduction in costs, a 20% increase in productivity, and a 24-hour reduction in cash application time, with further gains expected from future automation.