Case Study: a self-governing British overseas territory achieves faster claims processing with Sutherland Global Services

Oldest Self-Governing British Overseas Territories - Customer Case Study

The government of one of the oldest self-governing British overseas territories was challenged by an outdated and underfunded health insurance program. Its manual claims processes were extremely slow, taking years to adjudicate and pay providers, and the department lacked the resources for improvement. Sutherland Global Services was engaged to address these critical issues.

Sutherland implemented a well-known administration platform, which it then customized with proprietary capabilities to optimize claims processing, billing, and enrollment. The vendor's experts re-engineered workflows and provided hands-on training for the client's staff. This end-to-end solution from Sutherland dramatically decreased the average claims turnaround time from several months to roughly ten days and now handles 100% of the territory's population.