Case Study: an international insurance provider cuts turnaround times and costs with Sutherland Global Services

International Insurance Providing Company - Customer Case Study

Sutherland Global Services partnered with an international insurance providing company facing significant operational challenges after a period of rapid growth through acquisitions. The client struggled with bottlenecks in underwriting, inconsistent service quality, duplicate functions, and backlogs that prevented a clear view of risk exposure. Their main priority was to integrate new acquisitions and transform their business processes to support growth, refocus staff, and eliminate waste.

Sutherland implemented a comprehensive transformation that included Six Sigma initiatives to streamline operations. They rationalized IT systems, implemented actuarial software, and consolidated underwriting and policy administration processes. The solution established specialized support teams and leveraged time-zone differences to improve efficiency. As a result, Sutherland helped the client reduce quote turnaround times from 30 days to 4, cut operational costs by 40%, and dramatically reduced outstanding account balances from $9M to $2.5M within the first year.