Case Study: a leading global travel experiences marketplace achieves 60% faster product quality reviews with Sutherland Global Services

a leading global travel experiences marketplace cuts product review time by 60% with Sutherland Global Services

Sutherland Global Services helped a leading global travel experiences marketplace overcome significant inefficiencies in its supplier product quality review process. The manual process, which took an average of 46 minutes per review, was time-consuming and prone to errors, resulting in accuracy rates below 80% and frequent SLA breaches that hampered scalability.

The Sutherland solution deployed Robility-powered RPA bots and an intelligent automation layer using Google Cloud Vision and OpenAI LLMs to automate data extraction, content validation, and image checks. This reduced the average review time by 60% to 18 minutes, increased accuracy to 98%, and entirely eliminated SLA misses, transforming Sutherland's role into that of a strategic partner.