Case Study: A Major U.S. Telecommunications Company achieves 308% productivity gain with Sutherland Global Services

a major U.S. telecommunications company boosts productivity 308% with Sutherland Global Services

The customer, a major US telecommunications company, faced escalating complexity from its legacy application stack, fragmented systems, and manual processes, which led to spiraling costs and slow release cycles. To address this, they partnered with Sutherland Global Services to leverage their Digital Engineering Services and the SAIL framework for a comprehensive overhaul.

Sutherland Global Services implemented its SAIL framework, which involved stabilizing and rationalizing IT assets, automating processes with DevOps and microservices, and modernizing the tech stack by migrating to AWS. The results were highly impactful, including a 308% productivity gain, a 40% reduction in application Opex, and a 70% lift in campaign effectiveness. The solution also achieved a 22% reduction in total cost of ownership and a 20% reduction in customer churn.