Case Study: a leading US regional bank achieves 30% cost savings with Sutherland Global Services

leading US regional bank cuts underwriting costs by 30% with Sutherland Global Services

Sutherland Global Services partnered with a leading US regional bank that was facing challenges due to an inefficient, manual underwriting process. The bank's paper-based workflows were causing high operational costs, slow loan approvals, and inconsistent decisions, which hindered its ability to scale lending operations to meet growing customer demand.

Sutherland implemented a digital underwriting solution powered by intelligent automation and AI. This transformation automated repetitive tasks, introduced data-driven risk assessment tools, and established a scalable, compliant operating framework. As a result, Sutherland helped the bank achieve a 30% reduction in operational costs, significantly accelerated loan approval times, and improved scalability to handle higher volumes without adding staff.