Case Study: a global fintech and payments company achieves 45% productivity gains with Sutherland Global Services

Global Fintech and Payments Company cuts TCO 20% with Sutherland Global Services

Sutherland Global Services helped a global fintech and payments company overcome significant operational challenges. The client was struggling with a fragmented and siloed operating model that led to spiraling costs, high fraud losses, data security concerns, and inconsistent customer service delivery.

Sutherland implemented a digital-led transformation for the client, utilizing its Sutherland Sentinel AI for data protection and Sutherland Robility for intelligent automation. The solution included process re-engineering and a right-shoring strategy. This resulted in a 45% productivity gain, a 20% reduction in total cost of ownership, and 100% compliance with PII data masking. Sutherland's efforts also drove a 10% improvement in customer satisfaction and helped the client sustain a 100% Net Promoter Score for seven consecutive years.