Case Study: a leading financial institution achieves 30% productivity gain with Sutherland’s EX-led digital workplace strategy

a leading financial institution boosts productivity 30% with Sutherland Global Services

A leading financial institution with around 7,000 employees across 25 countries faced challenges with fragmented digital tools and inconsistent workflows, which created inefficiencies and low engagement. The institution partnered with Sutherland Global Services, utilizing their Design Labs service, to co-create a digital workplace strategy based on real employee needs.

Sutherland implemented a persona-based strategy derived from engaging over 1,000 employees. This EX-led approach delivered a 30% productivity uplift, 25% faster cross-team efficiency, and 15% higher employee engagement by aligning tools and workflows with actual employee behavior.