Case Study: a largest healthcare networking company cuts bad debt write-offs with Sutherland Global Services

Largest Healthcare Networking Company - Customer Case Study

Sutherland Global Services partnered with one of the nation's largest healthcare networks, which was struggling with high bad debt write-offs for patient accounts. The client's challenge was to reduce its Medicaid-related bad debt write-offs from 4.4% to a target of 3.5% amidst rapid growth.

To address this, Sutherland implemented its smartHealthConnectTM data hub and analytics tools to reengineer the revenue cycle management process. This provided data-driven insights, enabled real-time tracking, and used machine learning to identify at-risk invoices. As a result, Sutherland identified $2.3 million in potential bad debt and helped the client dramatically reduce its bad debt write-offs to 2.75%, far exceeding the original goal.