Case Study: a US government insurance program in the mortgage industry achieves rapid HECM portfolio transfer with Sutherland Global Services

Mortgage Industry - Customer Case Study

The US government insurance program in the mortgage industry required a servicing organization to take over its portfolio of 1 million home equity conversion mortgages (HECM) and subordinate note servicing within 90 days. The client faced severe backlogs and improper handling of its reverse mortgage portfolios, needing a provider with deep domain expertise to ensure regulatory compliance. They partnered with Sutherland Global Services to address this challenge.

Sutherland Global Services built a comprehensive solution, transferring the entire portfolio within the 90-day deadline. By leveraging a blend of systems, they provided core services including customer care, cash management, default services, and loss mitigation. The measurable results were significant, with 87,000 documents processed in the first 90 days, over 1,000 delinquent taxes brought current, and 6,000 lien releases completed monthly.